Вопросы и ответы

First of all, congratulations on consideration of our dormitories.
We guarantee an experience of a lifetime and great time in multi cultural environment.

1.How can I book a bed/room in the dormitory?

There are 5 steps to be done:

Step 1. Please sign-in at: http://ru.mojakademik.pl/бронирование//

Step 2. We will book you a place and send pro forma invoice

Step 3. Pay:

Please make a deposit payment 1000 PLN and 3 months rent payment in advance for your stay (we will send you invoice with account details)

via bank transfer, Beneficiary account no: PL08 2490 0005 0000 4520 9903 0861
Alior Bank SA Beneficiary bank code (swift code): ALBPPLPW

* – Please note that if deposit is not received within 3 days, your reservation may be automatically deleted by the system without confirmation.

Step 4. Fulfil, sign, scan and send an agreement to kontakt@mojakademik.pl

** – those steps MUST be done before dorm check-in

*** – Do not forget to like us on facebook: fb.com/mojakademik  (thanks!)

Step 5. Check-in and enjoy your stay! Remember to inform us by @ about your arrival date and time:) Have fun and good luck!


2.What are the options of accommodation?

Our primary business are dormitories for students, however we will not rest until you have a place to stay in Poland: we will assist you with finding a flat, apartment, studio, house or whatever else you may need. Please visit our partner website for more details:
http://studentflats.pl

3. How much do you charge for a bed?

3A. Do I pay for the media (gas, electricity etc.)? How much is it?
Yes, we will charge you a fixed fee for the electricity, heating gas and garbage disposal, internet, water, sludge etc. This is a fixed cost: 150 PLN during the summer months and 180 PLN during winter months (extra heating usage) counting per one month.

3B. Where dormitories are located?

All of our dormitories are located very close to metro station Wilanowska, you can reach it in aprox. 2 minutes by walk. Using metro to the center will take max. 10 minutes. Also very close are bus and tram stations. To reach a Łazarski university you’ll need 2 minutes by foot. It is only two metro stations to get to Vistula University. We are also very close to a big shopping mall Galeria Mokotów (http://galeriamokotow.pl) , there are also a lot of grocery stores like Biedronka, Carrefour and others near.

To check how to reach use website „http://warszawa.jakdojade.pl” – Polish internet service designed for searching transport links and planning travels via public transport in the cities.

4. How do I make sure that a bed/room is booked and guaranteed?
The only way to make sure that the bed/room is waiting for you is to go through the booking process and pay a deposit by a credit card. Remember – no payment, no guarantee.

5. How do I pay a deposit and how much is it?
We charge PLN 1000 per person regardless of the contract duration.
Deposit 1000 PLN  should be pay to bank account:
Beneficiary account no: PL08 2490 0005 0000 4520 9903 0861
Alior Bank SA Beneficiary bank code (swift code): ALBPPLPW
or via PayPal service (1100 PLN) using our address (paypal@mojakademik.pl) . Please remember that PayPal charges for the transfer and it will be deducted from your deposit.

* – Please note that if deposit is not received within 3 days, your reservation may be automatically deleted by the system without confirmation.

6. Will I get my deposit back after my stay?
Of course, you will get a full refund after you check-out, unless something has been damaged or missing or some bill was unpaid. We use solidarity and subsidiary responsibility rule when something is not right and no one has been found responsible. Do not worry though – this does not happen very often.

7. Why should I trust you?
We partner with some of the best universities in Poland. We pride ourselves on professional approach and best quality service. If you are in doubt regarding our trustwothiness please refer to  the University Coordinator and check out testimonials.

8. Can I pay for the booking upfront?
Absolutely. Now only full payment is possible. If you do so, we will reward you with priority booking and free of charge airport pick-up. Also you get some special -10% discount!

9. I haven’t got a credit card? How should I pay a deposit?
If you do not have a credit card you can always ask someone who do. If this is still a problem, you  can pay via PayPal service using our address paypal@mojakademik.pl . Please remember that PayPal charges for the transfer and it will be deducted from your deposit.

10. I had paid the deposit by credit card but have not received a confirmation. What should I do?
Do not worry. It sometimes takes 3 working days until the booking has been confirmed.

11. What is PayPal and how does it work?
Please visit: https://www.paypal.com/uk/webapps/mpp/ppc/uk/how-does-paypal-work

12. What is your bank account number (SWIFT/IBAN etc.)?
Beneficiary account no: PL08 2490 0005 0000 4520 9903 0861
Alior Bank SA Beneficiary bank code (swift code): ALBPPLPW

13. Where are your dormitories located?
Please refer to our website: http://en.mojakademik.pl/dormitories/

14. What is the most convenient way to get to the dormitories?
There are detailed descriptions of getting to our dormitories here:
http://en.mojakademik.pl/dormitories/

15. What is the best transportation from dormitories to my University?
This information is available here: http://en.mojakademik.pl/dormitories/

16. Can I see photos of my room? What typical equipment do you offer?
You can view photos of the dormitories and rooms here: http://en.mojakademik.pl/gallery/

The standard of the rooms is very similar and we do not guarantee to book a specific room, but you will get an idea of how does the rooms look like. We only use IKEA furniture because of its quality. You can expect to have a cozy bed and spring/foam mattress, two sets of bedding, drawer, lamp, access to a working desk, a chair and a wardrobe.

17. Do I pay for the media (gas, electricity etc.)? How much is it?
Yes, we will charge you a fixed fee for the electricity, heating gas and garbage disposal, internet, water, sludge etc. This is a fixed cost: 150 PLN during the summer months and 180 PLN during winter months (extra heating usage) counting per one month.

18. I am a female. Will I share a room and toilet with other females?
Yes, we always separate males and females unless you are a couple. However, do not expect to have a separate bathroom, toilet or shower, as we operate small houses and this would be difficult.

19. Do I need to be a student to use your services?
Our services are primary dedicated to students, but we occasionally accept non-students during the summer time.

20. Do you speak other languages?
We speak Polish, English, Ukrainian and Russian.

21. What is the minimum duration accepted?
We accept a minimum duration stay of one month (30 days) at the summer and minimum 2 semester (one academic year) during the year. Academic year means from 1 october till 30 of June next year.

22. Do you also offer beds/rooms in the summer?
Yes, our offer is also available in the summer.

23. How does the contract look like?
Please download the contract from here: (ask by @)
Remember to print it, sign it and upload it to our server here:

24. What are the Rules of the House?
Please read it here: (ask by @)

25. Have you got single rooms?
Yes, however the number of single-bed room is very limited, so don’t hesitate to book it ASAP.

26. I wish to share a room with my friend? How do I book a room?
Simply choose a number of persons (2 or more) when booking your bed here:
htt6p://mojakademik.pl/booking/

27. I need a Rent Agreement in order to get a visa, how can you help?
We will issue a Rent Agreement upon receiving your payment.

28. What are the check-in and check-out hours?
We work from 9am to 5pm.

29. Do you cooperate with recruitment agencies. What are the terms and conditions?
Yes, we do cooperate with agencies, however, we do not offer any commission for the bookings.

30. Do you provide cleaning services?
Yes, we clean common areas (kitchen, toilets, bathrooms, shower rooms and corridors) once a week or more often if needed. We charge additional fee of EUR 5 per month for this service.
Please not that it does not mean that you do not need to clean after yourselve. We expect
everyone to follow a strict regime of cleaning after themselves and to keep your rooms tidy.

31. Do you provide cleaning products?
We only provide cleaning products for the weekly cleaning. Please note that we do provide
garbage bags, but we do not provide toilet paper, towels nor soap.

32. What are the rules regarding smoking and alcohol?
Smoking in the house is prohibited and we will take action to execute this rule by charging high penalties for those not following this rule. We allow alcoholic products but we expect responsible drinking and will not accept inappropriate behavior. In the worst case scenario we will remove disobedient persons from the house. Please note that we have a curfew policy: silence is expected between 10pm and 7am. We will be taking action if this rule is not followed.
Rules are rules, but the common sense is what counts.
Please note that we manage our dormitories with a respect to cultural diversity and we expect you to follow the same rule. You will find here people of many religions, skin color and beliefs and please accept different view. This is part of your experience and a life lesson.

We do our best to run the houses as eco-friendly as possible, so please try help us as much as you can: recycle garbage using appropriate bins, turn off the lights if you don’t need it, fill the washing machine to the maximum, lower the carbon footprint by using heating wisely.
Thank you!

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